Terms & Conditions

Scope and Application

These Terms and Conditions (“Terms”) apply to all purchases made from (“we,” “our,” or “us”) through our website, authorized sales platforms, or in-person transactions. By placing an order, you confirm your acceptance of and agreement to be bound by these Terms.

Product Use Responsibility

Following the sale and delivery of any product, we shall not be held responsible for:

• The manner in which the product is stored, handled, or applied
• Any outcomes, reactions, or effects resulting from improper or unintended use
• Use of the product contrary to provided instructions or recommendations

For refund-related communication, please email [Email] with your full name, order ID, and the reason for the request.

Refund Exclusions

• Requests submitted due to a change of mind
• Failure to redeem or use the product prior to its expiration
• Requests submitted without valid justification

Pricing and Payment Terms

• All prices are displayed in Japanese Yen (¥JPY), Hong Kong Dollars (HK$), and United States Dollars (USD)
• Pricing is subject to change at any time without prior notice
• Full payment must be completed prior to order dispatch
• Accepted payment methods include Visa, Mastercard, JCB, and American Express
• Payments are processed through secure systems, and we do not store cardholder details
• Card transactions will appear on your statement under the billing descriptor

Order Submission and Acceptance

An order shall be deemed accepted only upon issuance of an Order Confirmation email containing:

• Order reference number
• Purchased product details
• Total amount paid

If an order cannot be fulfilled due to availability or other limitations, we will notify you and process a refund where applicable.

Limitation of Liability

All product descriptions, instructions, and usage guidance provided on our website or packaging are for general informational purposes only and do not constitute professional medical, dermatological, or cosmetic advice.

To the fullest extent permitted by law, we disclaim liability for:

• Skin irritation, allergic reactions, or sensitivities
• Improper or unintended application of products
• Damages arising from use outside recommended guidelines
• Any indirect, incidental, or consequential losses
• Our total liability being limited to the amount paid for the relevant product
• Customers are advised to conduct a patch test prior to using any new skincare or cosmetic product

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.