Delivery Policy

Overview

At BeautiQuenco, we aim to ensure that your orders are processed and delivered in a timely and secure manner. This Delivery Policy describes our shipping processes, timelines, and responsibilities.

Order Processing

• Orders are handled within 1–3 business days after payment confirmation
• Orders are not processed during weekends or public holidays
• During high-demand periods (e.g., sales or promotions), processing times may be slightly extended

Shipping Methods and Timeframes

a. Local Deliveries

• Estimated delivery timeframe: 2–5 business days
• Delivery times may differ based on your location

b. International Deliveries

• Estimated delivery timeframe: 5–14 business days
• Subject to customs processing and local courier services

Note: Delivery timelines are approximate and not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on:

• Delivery location
• Package weight and size
• Courier service rates

Once payment is confirmed, a member of our Customer Support team will contact you directly regarding the shipping fee and related details.

Order Tracking

• After your order has been dispatched, you will receive a tracking number via email or SMS
• You can monitor your shipment through the courier’s website

Delivery Address

Customers are responsible for providing accurate and complete delivery details.

We are not responsible for unsuccessful deliveries due to:

• Incorrect or incomplete addresses
• Unavailable recipients

Additional charges may apply for re-delivery.

Failed Delivery Attempts

If delivery is unsuccessful after multiple attempts:

• The parcel may be returned to us
• Re-shipping charges will be the responsibility of the customer

Delays and External Factors

We are not responsible for delivery delays caused by:

• Courier service interruptions
• Weather conditions
• Customs clearance (for international shipments)
• Public holidays or unforeseen events

Damaged or Lost Parcels

• If your order is received damaged, please contact us within 48 hours and provide:
• Photos of the product and packaging

For lost parcels:

• We will assist in communicating with the courier
• Resolution will depend on the courier’s investigation

Risk and Ownership

Ownership and risk of loss are transferred to the customer once the product has been successfully delivered.

Restricted Items

Certain products may be subject to:

• Shipping limitations
• Additional handling requirements

We reserve the right to cancel orders that cannot be completed due to such shipping restrictions.

Contact Us

For any delivery-related inquiries, please contact us: support@beautiquenco.com