Refund & Cancellation Policy

Overview

At BeautiQuenco, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, refunds, or exchanges may be accepted.

• The item must be unused, unopened, and in its original packaging
• The return request must be submitted within 7–14 days of receiving the product
• Proof of purchase (e.g., order confirmation or receipt) must be provided

To initiate a return request, please contact us via email at support@beautiquenco.com with your order details.

Non-Returnable Items

• Opened or used cosmetic or facial care products
• Personal care tools (e.g., makeup tools, applicators)
• Beauty or facial care devices that have been used or activated
• Items marked as “Final Sale” or “Non-Returnable”

Defective, Damaged, or Incorrect Items

• Contact us within 48 hours of delivery
• Provide clear photos/videos of the issue
• Provide order number and product details
• Upon verification, we may offer a replacement or a refund

Electrical & Beauty Devices (Special Conditions)

• Items must be unused and not activated to be eligible for return
• Damage caused by misuse, improper handling, or unauthorized repairs is not covered

Return Process

• Contact us at support@beautiquenco.com with your order details
• Wait for return approval and instructions
• Ship the item back to the provided address
• Returns sent without prior approval may not be accepted

Return Shipping Costs

• Customers are responsible for return shipping fees unless the item is defective or incorrect
• We recommend using a trackable shipping method

Refunds

• Refunds will be processed after inspection and approval
• Approved refunds will be issued through the original payment method
• Processing time: 5–10 business days, depending on your payment provider

Exchanges

• Exchanges are subject to product availability
• If unavailable, a refund or store credit may be offered

Order Cancellations

• Orders may be cancelled before shipment only
• Once shipped, orders must follow the return process

Abuse of Policy

• We reserve the right to reject returns that do not meet policy conditions
• We may refuse service in cases of misuse or fraudulent activity

Customer Support

For any return or refund inquiries, please contact: support@beautiquenco.com